Privacy Policy

This Privacy Policy explains how Greedy Grass (“Greedy Grass,” “we,” “us,” or “our”) collects, uses, shares, and safeguards information when you visit or interact with https://greedygrass.com (the “Site”) and when you request quotes or services related to residential lawn care. It also outlines the choices and rights you may have regarding your information.

By using the Site, you acknowledge and agree to the practices described here. If you do not agree with this Policy, please discontinue use of the Site.

1. Information We Collect

We collect information to provide lawn care quotes, schedule and deliver services, improve the Site, and communicate with you. The types of information include:

A. Personal Information
Personal Information is data that identifies you or relates to an identifiable individual. We collect it when you provide it to us, such as when requesting a quote or contacting us. This may include:

  • Contact Details: Your name, phone number, and other contact preferences when you request a quote, schedule service, or ask a question.
  • Service Address and Property Details: Street address where services are provided and relevant property information (e.g., approximate lot size, gate access notes, presence of pets, irrigation settings, obstacles, or special instructions).
  • Account Information: If you create an account, a username, password, and profile details.
  • Communications: Records of messages and correspondence you send through our forms and responses we provide (including request history, estimates, and service confirmations).
  • Transaction and Billing Data: Information required to process payments and invoices, such as billing address and limited payment details. Payments are processed by third-party processors; Greedy Grass does not store full credit card numbers on our servers.
  • User Submissions and Service Imagery: Reviews, ratings, or photos you submit. With your permission, we may collect before/after photos of your lawn for quality control and, if authorized, for marketing or testimonials.

B. Non-Personal Information
We also collect information that does not directly identify you, typically aggregated or device-related data gathered automatically as you browse the Site, such as:

  • Usage Data: Pages visited, links clicked, the time and duration of visits, referring/exit pages, approximate location at the city/region level, and performance metrics.
  • Device and Technical Data: IP address, browser type and version, operating system, device identifiers, and similar technical information used to maintain Site security and functionality.

C. Cookies and Similar Technologies
We use cookies, pixels, web beacons, and related technologies to understand how the Site is used and to enhance your experience.

  • Cookies: Small files stored on your device that help remember preferences and improve navigation. You can set your browser to refuse cookies or alert you when cookies are being sent. Some features of the Site may not function properly without cookies.
  • How We Use Cookies:
    • To remember quotes, estimates, and your service preferences.
    • To measure Site performance and improve content and navigation.
    • For analytics, advertising, and retargeting (see “Advertising” below).

2. How We Use Your Information

We use the information described above for the following purposes:

  • Provide Quotes and Services: To prepare estimates, schedule visits, deliver lawn care, and manage your account or service history.
  • Process Payments: To handle billing, payments, refunds, and related accounting.
  • Communicate with You: To respond to inquiries, send appointment reminders, weather or delay notices, service updates, and important notifications (such as policy or security alerts).
  • Marketing: If you choose to receive them, to send promotions, seasonal tips, and offers related to residential lawn care. You can opt out of marketing messages at any time.
  • Personalize and Improve: To tailor content, understand how visitors use the Site, and enhance our services and customer support.
  • Safety, Fraud Prevention, and Compliance: To protect the Site, our customers, and our business; to detect and prevent misuse; and to comply with legal obligations.

3. Legal Basis for Processing (For EEA and UK Users)

Where applicable, we rely on the following legal grounds to process your information:

  • Contractual Necessity: To provide quotes and complete services you request.
  • Legitimate Interests: To operate and improve the Site, perform analytics, market similar services, and prevent fraud, provided these interests do not override your rights.
  • Consent: Where required, such as for certain marketing activities or cookies.
  • Legal Obligations: To meet regulatory and recordkeeping requirements.

4. How We Share Your Information

We may disclose information as follows:

  • Service Providers: With trusted vendors that support our operations (e.g., hosting, payment processing, scheduling and routing tools, SMS/email platforms, analytics, and advertising partners). These parties are required to use your information only to perform services for us and to protect it.
  • Business Transactions: In connection with a merger, financing, acquisition, or transfer of all or part of our business.
  • Legal, Safety, and Security: To comply with law, enforce our terms, protect our rights or property, or investigate and prevent unlawful activity.
  • With Your Direction or Consent: For example, when you ask us to publish a testimonial, review, or service photo.

We do not sell, trade, or rent Personal Information to third parties for their direct marketing purposes.

5. Advertising

We may work with third-party advertising and analytics providers that collect information about your visits to this and other sites to deliver more relevant ads and measure campaign performance. These providers use cookies and similar technologies and do not receive information such as your name or phone number from us for this purpose.

  • Google Analytics: We use Google Analytics to understand how visitors use our Site. Learn how Google uses data by visiting https://policies.google.com/privacy.
  • Opt-Out: You can customize Google Display Network ads and opt out of Google Analytics for Display Advertising via http://www.google.com/settings/ads. You may also install the Google Analytics Opt-Out Browser Add-on. Browser and device settings can further control cookies.

6. Data Security

We apply administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, alteration, or loss. These include access controls, encryption in transit where appropriate, and vendor due diligence. No website or electronic transmission is completely secure, so we cannot guarantee absolute security.

7. Data Retention

We keep Personal Information only as long as needed to provide services, manage our relationship, comply with legal, tax, and accounting requirements, resolve disputes, and enforce agreements. Factors that determine retention include the type and sensitivity of data, potential risk from unauthorized use or disclosure, and our operational needs (such as maintaining service records for warranty or follow-up care).

8. Your Data Protection Rights

Subject to applicable law, you may have the right to:

  • Access and Portability: Request a copy of the Personal Information we hold about you.
  • Rectification: Ask us to correct or complete inaccurate or incomplete information.
  • Erasure: Request deletion of your information in certain circumstances.
  • Restriction: Ask us to limit processing in certain situations.
  • Objection: Object to processing, including direct marketing, where permitted by law.
  • Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise these rights, submit a request via our contact page at https://greedygrass.com/contact-us/. We will respond within a reasonable timeframe consistent with applicable law.

9. International Transfers

We may process and store information in countries or jurisdictions other than your own. Where we transfer Personal Information internationally, we take steps designed to ensure appropriate protections are in place and that the transfer complies with applicable data protection laws.

10. “Do Not Track” Signals

The Site is not configured to respond to Do Not Track (DNT) signals at this time.

11. Children’s Privacy

The Site and our services are intended for individuals 16 years of age and older. We do not knowingly collect Personal Information from anyone under 16. If you believe a minor has provided Personal Information to us, please notify us via our contact page so we can take appropriate action.

12. Third-Party Links

The Site may include links to third-party websites or services. We are not responsible for the content, security, or privacy practices of those third parties. Review the privacy policies of any site you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on this page, and your continued use of the Site after changes are posted indicates your acceptance of the revised Policy.